Customer Terms

Calabaza & Co. — Customer Terms

A few simple things to know before you reserve. By placing your order, you're agreeing to the terms below. Questions? We're always happy to help — just reach out.

What you're reserving

Your package is a full styling service — designed, delivered, and set up at your door, then collected at season's end. The pumpkins, florals, and decorative pieces are professionally provided as part of your display and are removed when the season wraps, unless you've purchased a keepsake or a keep-your-piece option. Hand-painted keepsakes are always yours to keep forever.

Fresh by nature

Pumpkins are a beautiful, living, natural product. Color, size, shape, and finish vary from one to the next — that's part of the charm, and every display is styled by hand to look its best. We hand-select fresh pumpkins for every order, and we'll always make your display look full, balanced, and gorgeous on installation day. Because they're natural, exact varieties and sizes can't be guaranteed, and we may substitute a comparable piece of equal or greater value to keep your display looking its best.

Texas weather

Our displays live outdoors, and Texas weather — especially the McAllen heat — is part of the deal. Over the season, natural softening, color change, or wear is normal and expected, and isn't considered a defect. We design every display to hold up beautifully, and hand-painted pieces are especially durable in the heat.

For severe weather (storms, extreme heat, freezes) or events outside our control, we may reschedule your installation to keep everyone safe and your display looking right — we'll always be in touch about timing. We aren't able to refund for weather-related wear once a display is installed, but if something doesn't look right, tell us and we'll do our best to make it beautiful again.

Booking, payment & refunds

Payment reserves your date — your spot is locked the moment your order is received, and our calendar fills quickly. Because every display is custom-sourced, hand-designed, and scheduled just for you, please note:

Before installation: If you need to cancel, reach out as soon as possible. We can offer a full refund up to 14 days before your scheduled installation. Within 14 days, your deposit is non-refundable, since pumpkins and materials are already being sourced and your date is held for you. We're always happy to reschedule when our calendar allows.
After installation: Once your display is designed and installed, the service is complete and payment is non-refundable. If anything arrives damaged or not as described, let us know within 48 hours and we'll repair, replace, or restyle it — that's our promise.
Custom & flagship work (Calabaza Couture, commissioned Masterpieces, and similar) requires a larger deposit that is non-refundable once design or painting has begun.

We want you to love your display. If something isn't right, the fastest path is always to reach out — we'll make it right.

Photos & sharing

We're proud of our work, and great photos are how a new brand grows. By placing your order, you give Calabaza & Co. permission to photograph and video your installed display and to use those images on our website, social media, and marketing. We photograph the display itself — not people, and never your house number, full address, or other identifying details.

Prefer to keep your display off our feed? Just let us know at checkout or before installation and we'll happily keep it private — no problem at all.

Calabaza & Co. · Round Rock & McAllen, TX · @calabazacopumpkins

These terms may be updated from time to time; the version in effect is the one shown at the time of your order.